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Do You Treat the Symptom or Cure the Disease?

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You’ve noticed a suspicious looking growth on your face. You visit a dermatologist and find out it is melanoma, a type of cancer.  Your doctor wants to cut off the growth, pursue follow up treatments and work...

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Old Habits Die Hard

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Recently an internet manager posted a discussion asking about looking for “silver bullet” solutions to bring in more business.  I shared some of my thoughts in that discussion, and share them here on...

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Top Reasons Internet Departments Fail

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Over the last few years I have been fortunate to meet and speak with hundreds...

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You Know You Work for a Bad Dealership when . . .

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I started a discussion on DealerElite last year on this topic.  These comments...

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